Overall Satisfaction
We'll explore the impact of the ordering and pickup experience on overall satisfaction and where brands can prioritize their effort.
- Key drivers of improved satisfaction.
- How the brands performed.
- What shoppers had to say.
The Ordering Experience
We examine how the ability to find, add, and modify menu items impacts satisfaction.
- What makes a great ordering experience.
- Comparative brand performance.
- Shopper feedback from the field.
The Pickup Experience
We look at how staff interactions, signage, and designated pickup areas impact satisfaction and brand consistency.
- What makes a great pickup experience.
- How brands performed.
- What shoppers shared about pickup.
About us
Intouch Insight is a CX solutions company, specializing in helping multi-location businesses achieve operational excellence so they can exceed customer expectations, strengthen brand reputation and improve financial performance.
