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FUTURE OF RESTAURANTS

Emerging Experiences: Where Tech Meets Taste

To help brands deliver a seamless omnichannel experience, Intouch Insight - home of the Annual Drive-Thru Study - launched a new program to examine how 10 Fast Casual brands are managing the blurring between digital and physical customer interactions.

 

See what's inside     

Download your copy of the 2023 Emerging Experiences Study

Featured Brands

 

qdoba shake-shack chicken-salad-chick panda-express chipotle noodles five-guys jersey-mikes mcalisters panera
 

See what's inside

 

Overall Satisfaction

We'll explore the impact of the ordering and pickup experience on overall satisfaction and where brands can prioritize their effort.

  • Key drivers of improved satisfaction.
  • How the brands performed.
  • What shoppers had to say.
future-of-restaurants-satisfaction

The Ordering Experience

We examine how the ability to find, add, and modify menu items impacts satisfaction.

  • What makes a great ordering experience.
  • Comparative brand performance.
  • Shopper feedback from the field.
future-of-restaurants-ordering

The Pickup  Experience

We look at how staff interactions, signage, and designated pickup areas impact satisfaction and brand consistency.

  • What makes a great pickup experience.
  • How brands performed.
  • What shoppers shared about pickup.
future-of-restaurants-pickup
 

Start maximizing digital ordering’s ROI today!

Get your copy of the report today to learn how to improve the pickup experience to increase guest satisfaction.

DOWNLOAD THE REPORT