Your Brand Data
150 Mystery Shops conducted on your locations. Price includes all shopper fees and food reimbursements.
Speed of Service
Customers don't like to wait, regardless of the channel they use - dine-in, take-out, drive-thru, or delivery. Even small delays in service time can disappoint. To drive loyalty, you must deliver services faster than the projected time.
Our mystery shopping program can easily measure the time it takes to serve your customers against your brand standards.
Quality of Food
We live in a highly visual world driven by social media, where we eat first with our eyes. Food temperature, presentation, and tastes all impact customers’ experience with your food.
Our mystery shoppers can objectively report on how your locations deliver on brand standards and customer expectations.
Satisfaction with Service
Customers who skip a home-cooked meal for the one prepared by your restaurant expect more than just good food. They want to feel special. So give them a warm welcome, appreciate their presence, and never miss parting remarks. A good level of engagement goes a long way.
Our solution enables you to track the level of staff engagement and how servers stack up to your service standards across locations.
Order Accuracy
Everything comes at a cost and, when it comes to order accuracy small errors can make a big impact - to the tune of hundreds of thousands of dollars for multi-location brands.
Intouch Insight’s mystery shopping programs help you monitor order accuracy so you can eliminate these unnecessary losses.
About us
Intouch Insight is a CX solutions company, specializing in helping multi-location businesses achieve operational excellence so they can exceed customer expectations, strengthen brand reputation and improve financial performance.
