Customer Service Programs
Adherence to customer experience standards and operating procedures can differ dramatically from location to location. With Intouch Insight, you can:
- Measure the execution of standards across all locations
- Identify consistently high and low performing locations
- Eliminate the bias inherent with internally-run programs
Multi-channel Experience Program
Gather objective data from every customer touchpoint to drive insights on how to improve experiences at every stage of the journey. With Intouch Insight, you can:
- Spotlight every touchpoint - onsite, curbside, online, telephone, and more
- Measure multiple purchase paths individually and as a whole
- Identify inconsistencies in brand standards across channels
Competitor Programs
Uncover what differentiates you from the competition from a customer experience standpoint to uniquely position your brand. Intouch Insight’s mystery shopping services can help you:
- Understand how you perform compared to your competitors
- Uncover opportunities to drive improvements at your brand
- Refine your pricing strategies through competitive intelligence
Compliance Programs
Shield your brand from potential legal issues or penalties, and demonstrate your commitment to responsible and compliant operations. Our programs are designed to help you:
- Monitor compliance with regulations pertaining to age-restricted products or services
- Evaluate responsible sales practices, ensuring strict adherence to guidelines
- Foster a culture of compliance within your organization.
Franchise Audit Programs
One of the primary reasons franchisors consider mystery shopping is to ensure uniform customer experiences and consistent brand standards across all franchise locations. With our programs, you can:
- Assess the performance of individual locations
- Compare performance across the franchise network
- Ensure strict adherence to contractual obligations by franchisees
Employee Training Programs
If employees lack the know-how to properly execute daily operations, additional training may be required to close that gap. Intouch Insight’s mystery shopping services can help you:
- Identify where employees repeatedly underperform
- Focus training on most prevalent skill gaps
- Measure the impact of employee training programs
