Better understand your customers by:

Designing reliable, custom mystery shopping programs that meet your business goals
Measuring staff performance to identify areas for improvement across your locations
Customizing your program to align with your brand standards

Collect real-time data on performance

Our workforce of nearly one million certified mystery shoppers visit your locations and completes assignments using a mobile app. This gives you rich data about performance in real-time.

Easily gauge performance with visual analytics

Powerful role and location-level dashboards allow you to identify top and low performing locations, filter with ease, and identify trending issues so you can take action.

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Never let another potential customer walk away dissatisfied from a poor customer experience.

Start gaining insights today by:

Identifying areas of the customer journey in need of focus
Mobilizing all levels of your organization to take action
Tracking the impact of CX activities on business outcomes

Customer experience

Customer experience mystery shops tell you if your teams are following your current service standards.

Different types of mystery shopping

Competitor shops

Competitive mystery shops allow you to shop your competitors and compare where you stand.

Responsible sales

Responsible sales mystery shops help to ensure that your staff are selling alcohol and tobacco products safely and responsibly.

Take action and wow more customers

Easily gauge performance with visual analytics

Powerful role and location-level dashboards allow you to identify top and low performing locations, filter with ease, and identify trending issues so you can take action.

“The experience with Intouch has been phenomenal!”

MDC Camper Trailers

Intouch is the leading mystery shopping provider for multi-location businesses

Find out why.

If you have questions about being a mystery shopper, please click here.