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Intouch Insight

What defines a strong CX platform

The right CX platform does much more than handle your voice of the customer data. Learn what your platform needs in order to drive true value.

What you'll learn:

Select a platform that boosts your bottom line

How to Select a Customer Experience Platform for Maximum Impact

Components of a successful CX program

To maximize success, your CX program and platform must work together and follow this three step model.

The features that will maximize results

Your CX platform should be stacked with features that provide your organization with these four key advantages.

About the author

Jim Tincher

Jim Tincher

With a lifelong passion for customer experience, Jim founded Heart of the Customer to help companies of all sizes increase customer engagement. Before launching the company, Jim led customer engagement initiatives at Best Buy and UnitedHealth Group.

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