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Intouch Insight

How to effectively listen to your customers

Identify your organization's objectives for customer listening and the channels you want to use to collect feedback. 

What you'll learn:

Learn how to go from collecting CX data to driving real outcomes

Whitepaper - From Customer Experience Data to Outcomes - And Everything In Between

Advice for centralizing and analyzing data

Siloed data means siloed experiences. Centralize and combine data to better identify key drivers and prioritize CX improvements.

The best approach to CX action planning

Ensure action planning unites teams and departments, because cross-functional collaboration drives the most effective action.

About the author

Annette Franz, CCXP

Annette Franz is the CEO of CX Journey Inc. Annette has 25 years of experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience - so that, together, you can design a better experience for all constituents.

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Annette Franz, CX Journey