Learn how to develop a journey mindset, from presenters Kerry Bodine and Intouch Insight

Live Webinar: The Path to Journey Management

Don't miss this live webinar: Wednesday, May 22, 1:30pm EST

Register now to reserve your seat for this live webinar 

How the emerging role of journey managers is changing how organizations work. 

In this webinar, you’ll learn:

How top organizations have shifted away from measuring individual touchpoints, and towards measuring journeys, to achieve greater business success.

The steps that you can take towards developing a journey mindset in your organization.

About the presenters:

Kerry Bodine is the co-author of Outside In: The Power of Putting Customers at the Center of Your Business,. Her ideas, analysis, and expert opinions have appeared on sites like The Wall Street Journal, Harvard Business Review, Fast Company, Forbes, USA Today, and Advertising Age. She holds a master’s degree in human-computer interaction — and has devoted her career to helping organizations think and work in more customer-centric ways.

Kerry Bodine

Copyright Intouch Insight Inc. © 2019  |  Privacy Policy  |  Terms of Service

Copyright Intouch Insight Inc. © 2018

Privacy Policy  |  Terms of Service

The practice of journey mapping has reached fever pitch. But your mapping efforts are only effective if the resulting maps help you drive organization change — and then measure the results of your efforts. Enter journey management. It’s a natural companion to any journey mapping work, and yet it still remains an underutilized and misunderstood practice in the field of customer experience. Join Intouch Insight and Kerry Bodine, CX expert and co-author of Outside In: The Power of Putting Customers at the Center of Your Business, as she shares Bodine & Co.’s latest research on this topic.

Lindsay Sykes

Lindsay Sykes is the Director of Marketing at Intouch Insight. She believes that people are at the heart of any customer experience, and loves helping restaurant, retail and hotel chains empower frontline teams to deliver best-in-class experiences. Lindsay has been with Intouch for five years and prior to joining held positions at Roots, and Flare Magazine.

Including a live Q & A with the presenters

Can't make the live webinar? Register and we'll send you a link to watch the recording at your convenience.

Can't make the live webinar? Register and we'll send you a link to watch the recording at your convenience.

The practice of journey mapping has reached fever pitch. But your mapping efforts are only effective if the resulting maps help you drive organization change — and then measure the results of your efforts. Enter journey management. It’s a natural companion to any journey mapping work, and yet it still remains an underutilized and misunderstood practice in the field of customer experience. Join Intouch Insight and Kerry Bodine, CX expert and co-author of Outside In: The Power of Putting Customers at the Center of Your Business, as she shares Bodine & Co.’s latest research on this topic.