Watch this pre-recorded webinar to learn:

  • How the emerging role of journey managers is changing how organizations work.
  • How top organizations have shifted away from measuring individual touchpoints, and towards measuring journeys – to achieve greater business success.
  • The steps that you can take towards developing a journey mindset in your organization.
Intouch Insight

Start driving change from your journey maps

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Never let another potential customer walk away dissatisfied from a poor customer experience.  

Start gaining insights today by:   

  • Identifying areas of the customer journey in need of focus   
  • Mobilizing all levels of your organization to take action   
  • Tracking the impact of CX activities on business outcomes
Jim Tincher

Copyright © 2019 Intouch Insight Inc.

The Path to Journey Management

Special guest: 

Kerry Bodine
CEO, Bodine & Co.

Kerry Bodine is the co-author of Outside In: The Power of Putting Customers at the Center of Your Business. Her ideas, analysis, and expert opinions have appeared on sites like The Wall Street Journal, Harvard Business Review, Fast Company, Forbes, USA Today, and Advertising Age. She holds a master’s degree in human-computer interaction — and has devoted her career to helping organizations think and work in more customer-centric ways.

ON-DEMAND WEBINAR

The practice of journey mapping has reached fever pitch. But your mapping efforts are only effective if the resulting maps help you drive organization change — and then measure the results of your efforts. Enter journey management. It’s a natural companion to any journey mapping work, and yet it still remains an underutilized and misunderstood practice in the field of customer experience. Join Intouch Insight and Kerry Bodine, CX expert and co-author of Outside In: The Power of Putting Customers at the Center of Your Business, as she shares Bodine & Co.’s latest research on this topic.

Watch this pre-recorded webinar to learn:

  • How the emerging role of journey managers is changing how organizations work.
  • How top organizations have shifted away from measuring individual touchpoints, and towards measuring journeys – to achieve greater business success.
  • The steps that you can take towards developing a journey mindset in your organization.

Learn how to develop a journey mindset, from presenters Kerry Bodine and Intouch Insight