Discover how the right technology platform can kick your CX program into high gear.

Learn from journey map expert, Jim Tincher alongside Erik Germain, Solutions Consultant at Intouch:

  • How to map data to specific touch points in the customer journey
  • How to consider the six competencies of CX when designing a CEM program
  • How to track the impact of CX improvement activities on business KPIs
  • How to use CX action campaigns to mobilize employees, close the loop and more!

Start improving your customer experience