Discover how the right technology platform can kick your CX program into high gear.
Learn from journey map expert, Jim Tincher alongside Erik Germain, Solutions Consultant at Intouch:
- How to map data to specific touch points in the customer journey
- How to consider the six competencies of CX when designing a CEM program
- How to track the impact of CX improvement activities on business KPIs
- How to use CX action campaigns to mobilize employees, close the loop and more!