How to Select a CX Management Platform for Maximum Impact

Watch this webinar to learn how to:

  • Map data to touch points in the customer journey
  • Consider the six competencies of CX when designing a CEM program  
  • Track the impact of CX improvement activities on business KPIs  
  • Use CX action campaigns to mobilize employees, close the loop and more!
Intouch Insight

Presented by:

Discover how the right technology platform can kick your CX program into high gear


Start improving your customer experience now  -›

Never let another potential customer walk away dissatisfied from a poor customer experience.  

Start gaining insights today by:   

  • Identifying areas of the customer journey in need of focus   
  • Mobilizing all levels of your organization to take action   
  • Tracking the impact of CX activities on business outcomes


Erik Germain
Jim Tincher

Jim Tincher
Mapper-in-Chief, Heart of the Customer

With a lifelong passion for customer experience, Jim founded Heart of the Customer to help companies of all sizes increase customer engagement. Before launching the company, Jim led customer engagement initiatives at Best Buy and UnitedHealth Group.

Erik Germain
Solutions Consultant, Intouch Insight

Erik helps organizations transform the way technology can enable customer experience business strategy and performance. In his current role, Erik has helped dozens of companies realize their customer research and analytics objectives. With more than 13 years experience in technology solution selling, Erik focuses on working with clients to bridge leadership, business processes and technology adoption.

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