Intouch Insight

Start driving better CX through employee engagement

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Never let another potential customer walk away dissatisfied from a poor customer experience.  

Start gaining insights today by:   

  • Identifying areas of the customer journey in need of focus   
  • Mobilizing all levels of your organization to take action   
  • Tracking the impact of CX activities on business outcomes

Copyright © 2019 Intouch Insight Inc.

Learn how to maximize the employee's role in the customer experience

ON-DEMAND WEBINAR: Engage, Empower, Execute

We all know that engaged employees provide better customer experiences; however, for many organizations the challenge is how to operationalize this dynamic. How do CX leaders help engaged employees provide better customer experiences and, as a result, become more engaged in their roles? 

Watch this on-demand webinar now

Watch this webinar recording to learn: 

  • Why the circular nature of employee engagement is crucial to customer experience 
  • The number one mistake organizations make when empowering employees 
  • How you can improve execution with technology and accountability

With Adam Toporek and Intouch Insight

Watch this webinar recording to learn:

  • Why the circular nature of employee engagement is crucial to customer experience
  • The number one mistake organizations make when empowering employees
  • How you can improve execution with technology and accountability

About the presenters:

Adam Toporek is a third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business. Adam understands the impact that customer experience can have on the bottom line and shows groups and teams of all types how they can win with experience. Adam is the author of Be Your Customer's Hero, the founder of Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Adam is ranked as a top CX thought leader and has been cited in Entrepreneur, Forbes and AMA.

Adam Toporek

Lindsay Sykes

Lindsay Sykes is the Director of Marketing at Intouch Insight. She believes that people are at the heart of any customer experience, and loves helping restaurant, retail and hotel chains empower frontline teams to deliver best-in-class experiences. Lindsay has been with Intouch for five years and prior to joining held positions at Roots, and Flare Magazine.