Improve customer experience at every location with Intouch mystery shopping services

Ensure your locations are consistently delivering on your customer service and operational standards. Start gaining insights today.

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Collect real-time data on performance

Our workforce of nearly one million certified mystery shoppers visit your locations and completes assignments using a mobile app. This gives you rich data about performance in real-time.

Mobile mystery shopping report

Easily gauge performance with visual analytics

Powerful role and location-level dashboards allow you to identify top and low performing locations, filter with ease, and identify trending issues so you can take action.

mystery shopping dashboard

Easily gauge performance with visual analytics

Powerful role and location-level dashboards allow you to identify top and low performing locations, filter with ease, and identify trending issues so you can take action.

Customer experience

Customer experience mystery shops tell you if your teams are following your current service standards.

Different types of mystery shopping

Competitor shops

Competitive mystery shops allow you to shop your competitors and compare where you stand.

Responsible sales

Responsible sales mystery shops help to ensure that your staff are selling alcohol and tobacco products safely and responsibly.

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Take action and wow more customers

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“The experience with Intouch has been phenomenal!”

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If you have questions about being a mystery shopper, please click here.