HOW IT'S HELPED THEM
Since implementing a mystery shopping program at their locations, overall sales have gone up, add-ons have improved and so has the average transaction. Customer service feedback increased, which allows operators to compare their internal standards to their customer's expectations.
Our client used IntouchShop to identify areas for improvement, then incorporated those areas into all of their training efforts for a better customer experience.
Since launching the mystery shopping program we have seen a steady increase in our team’s performance.
Our teams stepped up their game, and everyone benefits from this!