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SCORING

District Managers can view results as soon as they're submitted, then make changes based on consistencies in scores. 

As the program grows and scores improve, they will be able to adopt more recognitions for their teams.

Mystery Shopping Scores
SHOW ME MORE
     

COMPANY WIDE COMMUNICATION

Since starting their mystery shopping program, company wide communication has improved greatly.

They've learned that the more they can interact with teams, and the more feedback they're able to collect from customers, the more empowered their teams are to deliver better results

Mystery Shopping Dashboard

WHAT ELSE?

ONGOING IMPROVEMENTS

There has already been an improvement in scores in their successive round of shops.

When specific categories are not up to standard they will be measured until standards are met. Then, they can move on to measuring other aspects of their customer experience.

Mystery Shop Improvements

SO WHAT?

HOW IT'S HELPED THEM

 

Since implementing a mystery shopping program at their locations, overall sales have gone up, add-ons have improved and so has the average transaction. Customer service feedback increased, which allows operators to compare their internal standards to their customer's expectations

Our client used IntouchShop to identify areas for improvement, then incorporated those areas into all of their training efforts for a better customer experience

Since launching the mystery shopping program we have seen a steady increase in our team’s performance.

 

mystery shopping feedback

 

Our teams stepped up their game, and everyone benefits from this!

 

mystery shopping feedback

HOW CAN I IMPROVE TOO?

Find out how you can improve customer feedback, team engagement and sales.
Start creating your mystery shopping program!

Talk to an expert today.

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