Turn operational excellence into your unfair competitive advantage.

Stop guessing and keep growing. We empower multi-location brands with the real-time insights needed to increase operational efficiency, exceed customer expectations, and drive superior financial performance.

Consumer insights to keep you in the game.

To help our partners gain a well-rounded view of the guest experience and emerging trends, we provide proven industry reports that support smarter customer experience decisions. We also periodically deploy Flashpoint Surveys—short, focused polls with 4–5 questions on timely topics. These surveys capture real-time, qualitative consumer feedback and complement other data sources, such as mystery shopping insights.

Pizza Decision Drivers

Discover what drives consumer choices for pizza delivery and carryout.

intouch insight pizza preferences infographic 2025

Pizza Purchase Preferences

Uncover what drives consumers to chains or independents.

QSR Crew Incentives & LTOs

Discover employee insights into QSR promotions and LTOs

Drive-Thru Presell Boards

Discover consumer opinions on drive-thru pre-sell boards at QSRs.

Value Meals Insights

Explore insights into consumer preferences for value meals in Quick Service Restaurants.

Food Packaging in QSRs

Uncover insights into consumer preferences for food packaging in Quick Service Restaurants.

Playgrounds in Restaurants

Discover how playgrounds influence dining choices in our infographic.

Customer Survey Insights

Discover insights about motivations, survey length, and incentives.

Consumer Dining Decisions

Discover how North Americans engage with restaurants and influence dining decisions.

Third Party Delivery Services

Uncover insights into consumer preferences for third-party delivery services.

Evolution of AI in Drive-Thrus

AI's impact on drive-thru speed, accuracy, and customer satisfaction.

Consumer preferences of fried chicken at quick-serve restaurants

Fried Chicken at QSRs

Discover consumer experiences of fried chicken at QSRs.

Beverage Preferences

Find out consumers' beverage preferences when ordering from QSRs or coffee shops.

QSR Experience

Learn about consumer preferences when interacting with Quick Serve Restaurants.

Breakfast Preferences

Discover breakfast-purchasing habits of consumers across the US.

Pizza Preferences

Explore consumer choices in the Pizza marketplace.

Mexican Food Insights

Explore the consumption habits of the US consumers regarding Mexican food.

Breakfast Insights

Find out breakfast preferneces of consumers across the US.

Pizza Insights

Find out about the pizza preferences of consumers across the US.

FSR Loyalty Programs

Discover consumer experiences with Full Service Restaurant loyalty programs.

Over 30% of customers would stop buying from a brand after one bad experience.

While you already know what shoppers want, the real challenge is making it happen everyday. Identifying inconsistencies in brand standards across channels, monitoring adherence to contractual obligations by franchisees, ensuring employee adherence to standard operating procedures (SOPs). With Intouch Insight, you can:

Grow Sales & Protect Revenue

Improve customer trust by delivering a consistent customer experience. Pinpoint exactly which location, departments, and shifts are breaking down.

Explore Mystery Shopping →

Improve Labor Productivity & Control Cost

Reduce compliance gaps in food safety, temperature checks, and freshness. Replace manual checklists and inspections with digital, trackable workflows.

Explore IntouchCheck^® →

Enhance Store-Level Satisfaction

Identify friction points affecting loyalty. Trigger corrective action when customers have poor experiences. Create objective performance benchmarks across the chain.

Explore IntouchSurvey^® →

Get Visibility & Drive Confidence

Eliminate spreadsheets and manual reporting by combining mystery shopping, surveys, and digital checks in one view. Show initiatives that are actually driving results across locations.

Explore IntouchCX^™ Platform →