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The ROI of Customer Experience:
16 KPIs You Should Be Tracking

 

Definitions and formulas for metrics that matter to CX professionals.

The ROI of Customer Experience: 16 KPIs You Should Be Tracking

 

Print out the three-page cheat sheet to keep on hand as a reference! 

What's inside?

  • Customer Lifetime Value (CLV)
  • Net Promoter Score (NPS)
  • Customer Effort Score (CES)
  • Net Emotion Score (NES)
  • First Contact Resolution (FCR)
  • Much more!

Download the cheat sheet.


 

Get your free copy.