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Be one step ahead of your customer

Listen

Listen

Collect & combine your CX data

Import and analyze all feedback and customer data from any source to gain a deeper understanding of what your customers are trying to say, and what they need.

Interpret

Interpret

Connect drivers to metrics

Anticipate and prioritize customer experience problems and identify key drivers of delight and despair along the customer journey.

Act

Act

Respond proactively

Identify and address trending issues, and take steps to proactively prevent future problems. Empower employees with the information and tools to take action and track the impact of your CX efforts on KPIs.

Trusted by the world's favorite brands:

Orange Theory Fitness
Wawa
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Suncor
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“I would recommend Intouch to any business that is passionate about measuring customer service and making system improvements.”

-MEDICINE SHOPPE