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The best customer experience platform is nearly here

 

 

Experience, meet innovation

Introducing LiaCX, an innovative new customer experience management software powered by Intouch Insight, launching May 2018.

The LiaCX platform makes it easy to prove the ROI of your CX efforts by intuitively prioritizing the activities that impact your business KPIs - all while driving sustainable change across your organization.

 

 

Whitepaper: Designing a World-Class CX Approach

 

Want to create a customer experience approach with maximum impact at your organization? Download our whitepaper to learn more about how you can get started.

Download the whitepaper

 

INTOUCH CUSTOMERS DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCES

  • Kum&Go: Intouch Client
  • Cumberland Farms: Intouch Client
  • Orangetheory Fitness: Intouch Client
  • Suncor: Intouch Client
  • USAA: Intouch Client
  • Wawa: Intouch Client

Be one step ahead of your customer


Listen
 
Embrace all sources
Import and analyze data from any source to gain a deeper understanding of what your customers are trying to say, and what they need.

 

Interpret Icon

  Interpret
 
Connect drivers to metrics
Anticipate and prioritize customer experience problems and identify key drivers of delight and despair along the customer journey.
 
Act Icon

  Act
 
Respond to strategize
Identify and address trending issues, and take steps to proactively prevent future problems. Mobilize employees before issues emerge and track the impact of your CX efforts on KPIs
 

Catch us at these upcoming events:

CXPA Insight Exchange 2018

 

Come say hi! We'll be exhibiting and doing a Learning Lab presentation at the CXPA Insight Exchange May 8-9.

Forrester CX NYC 2018

 

Visit our booth and check out our breakout session at CX NYC June 19-20.

Outlook Leadership Conference 2018
 
Our CEO, Cameron Watt, will be presenting the CSP Customer Experience Award at Outlook Leadership August 21.