The Challenge:

  • Ensuring all locations were adhering to brand standards
  • Easily and frequently collecting customer feedback
  • No access to real-time data
  • Inability to integrate and compare data from multiple CX programs
Intouch Insight

"Intouch has helped us learn which areas we need to attack." 
- ABC Fine Wine & Spirits

Never let another potential customer walk away dissatisfied from a poor customer experience.  

Start gaining insights today by:   

  • Identifying areas of the customer journey in need of focus   
  • Mobilizing all levels of your organization to take action   
  • Tracking the impact of CX activities on business outcomes

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Learn how ABC Fine Wine & Spirits improved NPS and average transaction value

CUSTOMER EXPERIENCE CASE STUDY

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