In May 2020, we launched a large-scale survey of changes in consumer habits.

In this first report, we examine how consumer habits are shifting and what it means for customer facing businesses. 

What's covered in the report:

  • Why invest in your digital properties?
  • What customers expect around cleanliness?
  • How to make people comfortable?
Intouch Insight

Never let another potential customer walk away dissatisfied from a poor customer experience.  

Start gaining insights today by:   

  • Identifying areas of the customer journey in need of focus   
  • Mobilizing all levels of your organization to take action   
  • Tracking the impact of CX activities on business outcomes

Copyright © 2020 Intouch Insight Inc.

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The Survey Results Are In!

In May 2020, we launched a large-scale survey of changes in consumer habits.

In this first report, we examine how consumer habits are shifting and what it means for customer facing businesses. 

The Survey Results Are In!