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    CHANGES IN CONSUMER HABITS REPORT 2021

    Looking back over the last 12 months of retail

    In our latest edition of the Changes in Consumer Habits series, we dive into how  expectations have changed over the last year.

    What's covered in the report:

    • What consumers expect from businesses
    • How their habits are solidifying
    • Where businesses can focus their efforts to drive the greatest impact

    BONUS!  Special features on grocery and convenience stores included!

    Changes in Consumer Habits Retail 2021 | Intouch Insight

     

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    See what's inside 

    What's important to consumers?

    Over this past year price and convenience have risen back to the top in terms of key aspects rated most important when making a decision to visit a store, but the importance of cleanliness has remained steady.

    Changes in consumer habits retail_1 | Intouch Insight

     

    How are habits changing?

    70% of those surveyed say they increased the amount of research they are doing online in advance of purchasing in-store in order to minimize visits to multiple stores.

    Changes in consumer habits retail_2 | Intouch Insight

    How satisfied are shoppers with online purchases?

    Our research shows that 97% of respondents report being satisfied with online purchase experiences most of the time.

    Changes in consumer habits retail_3 | Intouch Insight

    Want more?

    Download the full report to to learn what you can do to keep up with what consumers are looking for!

    Get the report