CHANGES IN CONSUMER HABITS REPORT FALL 2021

What the 'new normal' means for petro-convenience

In our latest edition of the Changes in Consumer Habits series, we dive into how  expectations continue to evolve.

What's covered in the report:

  • What are the future trends impacting consumer behavior
  • What customers expect from the businesses they interact with
  • Where businesses can focus their efforts to drive the greatest impact

See what's inside!

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See what's inside 

How have consumers responded to alternative shopping methods?

In our latest results, we saw a drastic drop in adoption of last mile services, like curbside pickup or delivery, from 24% last spring to 4% this fall.

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What are consumer purchasing?

When asked what items consumers are typically purchasing from a petro-convenience store, it's no surprise that gas takes top spot by a landslide, followed by snacks and tobacco products. 

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What's important to consumers?

In our latest study, we investigated the key factors that influence a consumer's decision to choose a petro-convenience store. Location, price of gas and loyalty programs top the list!

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Want more?

Download the full report to to learn what you can do to keep up with what consumers are looking for!

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