Mystery shopping services for your locations.

How it Works

How can IntouchShop help you?

Copyright © 2017 Intouch Insight Inc.

Call us at 1-800-263-2980 ext. 8844

Learn more about your customer experience. Get in touch today.

TALK TO AN EXPERT

Custom shopper certifications.

Collect richer analytics and insight into your operations.

Design reliable, custom shop programs and surveys for your company goals.

TALK TO AN EXPERT

Share, print, save & export reports.

Compare results over time by score, theme or question.

30+ years of experience.

Use competitive mystery shops to shop your competitors and compare where you stand.

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1-800-263-2980 ext. 8844

INTOUCHSHOP IS TRUSTED BY COMPANIES LIKE YOURS

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"The teams at Intouch have provided us with a “client perspective” that has allowed us to improve in areas we didn’t know needed improvement, and to focus on our areas of strength. Professional, committed, responsive and results oriented are some of the comments we think of when describing the team at Intouch."

John Cordova, Walker Zanger

"The data we gathered through the program was very important for targeting improvements within our chain. We specifically noted an opportunity with our loyalty program, and have since brought forth a number of changes to enhance and improve this program for our owners.  I would recommend Intouch to any retail business that is passionate about measuring customer service and making system improvements."

Jon Johnson, Medicine Shoppe Canada

Hear from some of our valued customers.

"The information we have gathered through the detailed reporting has allowed us to focus our training efforts on areas specific to the shopper's outcomes. We have made global changes to our training material based on consistencies in score results. We have already seen an improvement in scores on the successive rounds of mystery shops!"

George Gerstenberg, Cycle Gear Inc.

"I reached out to Intouch when having concerns with cleanliness, food quality and the service of my restaurants. Once we started working together we had a questionnaire/shopper report drafted, revised and put into action. After the first report came out we found a lot of trial and error in all of the departments of the restaurants. It was then addressed to the staff and it immediately changed their work ethic. The staff loves seeing the reports and get very excited as they wait for the next one to come out. Intouch Insight has helped me build a phenomenal team that I am VERY proud of!"

 

Michael Burandt, Cinco Restaurants