Customer Experience Management Solutions for Multi-Location Businesses.
Learn more about our customer experience management programs.
A FEW OF OUR VALUED CLIENTS
Intouch CEM programs do more than turn operational data and customer feedback into insights. Intouch solutions give everyone in your organization - from the c-suite to the front-line - the tools to act on those insights in order to continuously improve the customer experience.
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Measure customer experience and compliance with brand standards with:
Third Party Audits
Mobile Form Software for Internal Audits
Analyze performance with brand and location-level dashboards:
View operational data and customer feedback in one place
Easily analyze insights with visual analytics
Identify key drivers of customer satisfaction and dissatisfaction
Action feedback and results with mobile action plans:
Assign detailed action plans to resolve issues
Verify completion with geo-codes and photos
Improve customer and business outcomes