Customer Experience Management Solutions for Multi-Location Businesses.

Learn more about our customer experience management programs.

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Intouch CEM programs do more than turn operational data and customer feedback into insights. Intouch solutions give everyone in your organization - from the c-suite to the front-line - the tools to act on those insights in order to continuously improve the customer experience.

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Questions? Call us at 1-800-263-2980 ext. 8844

Measure customer experience and compliance with brand standards with:

Mystery Shopping

Customer Surveys

Third Party Audits

Mobile Form Software for Internal Audits


Analyze performance with brand and location-level dashboards:

View operational data and customer feedback in one place

Easily analyze insights with visual analytics

Identify key drivers of customer satisfaction and dissatisfaction

Action feedback and results with mobile action plans:

Assign detailed action plans to resolve issues

Verify completion with geo-codes and photos

Improve customer and business outcomes

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